Business Leadership / Corporate
A new type of speaker & artist who blends inspirational speaking with spoken word poetry
Robert is acknowledged as the leading authority on the Nordstrom company. He is the only one to have interviewed three of the four generations of Nordstrom family leadership. His three decades of studying this world-class, customer-obsessed company has yielded a series of books under the umbrella title of, The Nordstrom Way. The most recent version, The Nordstrom Way to Customer Experience Excellence: Creating a Values-Driven Service Culture, was selected Top Business Book of the Year by Forbes magazine.
- Change Management Specialist
- Top 25 Speaker Award winner
- Motivational speaker on change, disruption and resilience
Business Motivational Speaker, Consultant, Author, Syndicated Talk Show Host Forbes Books/NBC